ANTHEA NEAPOLIS
Booking Terms and Conditions
1. Stay Request
Submitting a request through the website www.antheaneapolis.com does not constitute an automatic or binding booking.
The availability shown on the website is updated with the utmost care, but must be confirmed by the owner.
Following the request, the guest will receive a communication containing the actual availability, the total price of the stay, the applicable conditions and the instructions for proceeding with confirmation.
2. Booking Confirmation
Unless different conditions are expressly stated in the proposal sent to the guest, the booking is considered confirmed only upon receipt of the confirmatory deposit (caparra confirmatoria).
The confirmatory deposit is normally equal to 30% of the total amount of the stay, unless otherwise communicated in writing to the guest before confirmation.
Payment is made by bank transfer to the bank details communicated to the guest.
Until the deposit is received, the request does not constitute a definitively confirmed booking.
3. Refundable and Non-Refundable Rates
Anthea Neapolis may offer different rate conditions.
In the case of a refundable rate, the cancellation conditions set out in these terms and conditions apply.
In the case of a non-refundable rate, the amounts paid by the guest will not be refunded in the event of cancellation, no-show, withdrawal from the stay or early departure attributable to the guest.
Any mandatory rights provided by applicable law and cases in which the inability to provide the accommodation is attributable to the owner remain unaffected.
4. Agreement and Tax Documentation
For direct bookings, the guest may be sent a tourist rental agreement containing the specific conditions of the stay; otherwise, these terms and conditions apply.
The rental is managed privately and on a non-business basis (Article 4 of Italian Decree-Law No. 50/2017) under the “cedolare secca” substitute tax regime. Therefore, it is not possible under any circumstances to issue an electronic or paper invoice or to charge VAT. For each payment received, only a non-fiscal payment receipt/acknowledgement will be issued. The receipt must be expressly requested at the time of booking, while also providing all the necessary personal and tax details (First Name, Surname/Company Name, Address and Italian Tax Code/VAT Number).
Under applicable law, for receipts exceeding €77.47, stamp duty will be paid by applying a €2.00 revenue stamp, the cost of which is already included in the total price.
5. Balance
The remaining balance of the accommodation charge, after deduction of the confirmatory deposit already paid and excluding the city tax, must be paid by bank transfer no later than 7 days before the scheduled check-in date.
For bookings confirmed less than 7 days before the scheduled check-in date, the entire outstanding accommodation charge is due upon confirmation of the booking, in accordance with the payment instructions provided in the proposal or booking confirmation sent to the guest.
Payment by bank transfer is considered completed only when the funds have actually been credited to the bank account indicated by Anthea Neapolis.
The city tax is not included in the balance of the accommodation charge and is collected separately, in accordance with the amount and procedures established by the regulations of the Municipality of Naples in force at the time of the stay.
Failure to pay the balance within the stated deadline, unless otherwise agreed in writing with Anthea Neapolis, may result in cancellation of the booking. In such case, the cancellation conditions applicable to the selected rate and set out in these Terms and Conditions shall apply.
6. Cancellation by the Guest
For bookings made with a refundable rate, cancellation is free of charge up to 14 days before the scheduled arrival date.
In this case, any deposit already paid will be refunded in full.
If the cancellation is made after this deadline, the confirmatory deposit will be retained.
For bookings made with a non-refundable rate, no refund of the amounts paid is provided, except in cases required by law or expressly agreed in writing.
7. Cancellation by the Owner
If the owner is unable to make the accommodation available for reasons attributable to the owner after receiving the confirmatory deposit, the consequences provided for by applicable law and the contractual conditions will apply.
Where applicable, this may involve refunding the guest twice the amount of the confirmatory deposit received.
8. No-Show and Early Departure
In the event of a no-show without prior cancellation, the conditions applicable to the selected rate will apply.
Any early departure does not entitle the guest to a refund for unused nights, unless otherwise agreed in writing.
9. Check-in
Standard check-in is from 15:30 to 20:00.
Guests are requested to communicate their approximate arrival time in advance, so that reception can be properly organised.
Late check-in outside the standard hours is subject to availability and must be agreed in advance.
An additional charge may apply as follows:
- €10.00 per hour or part of an hour for arrivals from 20:01 to 23:59 on the day of arrival;
The final amounts will always be communicated to the guest before confirmation.
In the event of delays compared with the agreed arrival time, the guest must promptly notify Anthea Neapolis. Significant delays may result in the application of the applicable late check-in surcharge.
10. Check-out
Standard check-out is by 10:00 on the day of departure.
Late check-out is subject to availability and must be agreed in advance.
Failure to comply with the check-out time without prior authorisation may result in the guest being charged any additional costs incurred.
11. Luggage Storage
Luggage storage is not guaranteed and must be requested in advance.
Where possible, an arrangement may be agreed for temporarily leaving luggage before check-in or after check-out.
In some cases, subject to confirmation, guests may be offered the possibility of storing luggage at:
Guatemala Café
Via Alessandro Scarlatti 190, Naples
The service, where available, is subject to the venue’s opening hours, availability and prior confirmation.
Depending on the arrangements in place at the time of the stay, Anthea Neapolis guests may also be offered one complimentary coffee per guest at Guatemala Café when leaving their luggage.
The actual conditions available will be communicated to the guest before the service is used.
Luggage storage at premises external to Anthea Neapolis is an ancillary service separate from the rental of the accommodation.
12. Maximum Number of Guests
The accommodation can host a maximum of 2 people.
People other than those indicated in the booking may not stay overnight without prior authorisation.
Any changes to the number of guests must be communicated before arrival.
13. Pets
Pets are not allowed in the accommodation.
14. Damage to the Accommodation
The guest must use the accommodation, furnishings, appliances and all equipment with due care.
Any damage, breakage or malfunction occurring during the stay must be reported promptly.
Damage attributable to the guest must be reimbursed on the basis of the cost necessary to repair, replace or restore the damaged item.
Where necessary, Anthea Neapolis may provide documentation relating to the damage and the corresponding restoration costs.
15. Rules of Conduct
The guest agrees to respect the property, the common areas of the building and the peace and quiet of other residents.
Parties, events or activities that may cause disturbance are not permitted unless prior authorisation has been given.
Smoking inside the accommodation: PROHIBITED.
The guest must comply with any applicable condominium/building rules.
16. City Tax
The city tax is due in accordance with the regulations of the Municipality of Naples in force at the time of the stay.
Based on the information currently available, the tax is €6.00 per person per night, for a maximum of 14 consecutive overnight stays.
From the sixteenth consecutive overnight stay, the tax is no longer due.
Current exemptions include, among others:
- minors up to and including 13 years of age;
- residents of the Municipality of Naples;
- patients, and up to two accompanying persons, receiving medical treatment at healthcare facilities in the metropolitan area, in the cases provided for by the applicable rules.
The city tax is collected separately from the rental charge and paid to the Municipality in accordance with the procedures required by applicable law.
Any changes to the amount, maximum duration or exempt categories introduced by the Municipality of Naples will automatically apply in accordance with the rules in force at the time of the stay.
17. Additional Services
Any additional services, including transfers to/from the airport or railway station, luggage storage, late check-in, late check-out or other services that may be available, are subject to availability and may involve an additional charge.
Prices and conditions will be communicated before the relevant confirmation.
Requesting an ancillary service does not automatically guarantee its availability.
18. Privacy
Personal data provided by the guest will be processed exclusively for managing the request, booking, agreement and any obligations required by applicable law, in accordance with the Privacy Policy published on the website.
19. Acceptance of the Conditions
By confirming the booking, the guest declares that they have read, understood and accepted these conditions and any specific conditions contained in the proposal, confirmation or rental agreement.
In the event of specific conditions communicated in writing and accepted by the guest, those conditions prevail over the corresponding general provisions set out herein.
Last updated: [25/09/2026]
Anthea Neapolis
Via Antonio Villari 38, Naples
E-mail: [
Telephone: [+39 352 2163016]